Social Responsibility Philosophy

We are committed to a people-centered approach, safeguarding the health, safety, and well-being of our employees, protecting their rights, and fostering a fair, diverse, and inclusive work environment. We strive to unlock the potential of our people and achieve shared growth. We strictly adhere to internationally recognized human rights standards and local laws and regulations, and have established robust human rights protection mechanisms. We continuously improve product quality and work with industry partners to drive sector development through more efficient and reliable products. At the broader societal level, we actively fulfill our responsibilities as a corporate citizen by supporting education, community development, and public welfare initiatives, sharing the benefits of our corporate growth with society.

Employee Rights & Development

• Labor contract and social insurance coverage rate: 100%
• Total employee training hours: 100,955.22 hours; per capita: 15.45 hours
• Average leadership training for management: 35 hours; employee engagement score: 92 points
• Established psychological counseling room: served over 40 visitors throughout the year
• Human rights training sessions: 49 sessions; participants: 1,477 people

Occupational Health & Safety

• ISO 45001 certification coverage rate: 100%
• Specialized safety training sessions: 467 sessions; participants: 62,542 person-times
• Emergency drills: 261 drills; participants: 14,526 person-times
• The number of serious and above accidents, occupational disease cases, and major fire & explosion accidents all stood at zero

Responsible Supply Chain

• Major suppliers: 398; ESG on-site audits conducted: 65
• 100% of suppliers have signed the Supplier Code of Conduct
• Water saving facilitated for suppliers: 25.37 million tons; recycling rate for chemical IBCs, glass pallets, and film packaging materials: 100%
• Conducted SA 8000 labor and human rights training covering procurement, HR, and core suppliers
• The local procurement ratio reached 51%.

Customer Service & Satisfaction

• Customer satisfaction score: 94.4 points; customer complaint resolution rate: 100%
• Developed scenario-specific component products featuring anti-ignition, anti-glare, and anti-dust accumulation properties
• Established an “Iron Triangle” customer service structure covering the full lifecycle of services
• Customer audit first-pass rate: 100%; customer demand closure rate within required timeline: 100%
• Built a comprehensive recall decision-making system to ensure recalls are handled quickly, compliantly, and responsibly
• No violations related to product health and safety in the past three years

Community Engagement

• Participated in the “Charity One Day Donation” initiative for four consecutive years, donating RMB 200,000 annually
• Donated photovoltaic modules to the Australian Raptor Rescue Center to support ecological conservation